Terms & Conditions Agreement

1. Introduction

This Terms & Conditions Agreement (“Agreement”) governs the provision of cleaning, maintenance, and other related services (“Services”) by Al Burj Al Zahi Service Pro, P.O.BOX: 47675, Sharjah, Dubai, UAE (+971564124436) (“Company”) to the customer (“Customer”). By engaging the Company’s Services, the Customer agrees to be bound by these terms and conditions.

2. Definitions

• “Company” refers to Al Burj Al Zahi Service Pro.
• “Customer” refers to the individual or entity engaging the Company’s Services.
• “Services” refers to the cleaning, maintenance, and related services offered by the Company, as detailed on our service list.
• “Property” refers to the location where the Services are to be performed.

3. Scope of Services

The Company provides the following Services:

• Exterior Painting, Interior Painting, Wall Design
• External Glass and Cladding Cleaning Services
• Babysitting Services, Part-time and Full-time Maid Services
• Gazebo, Deck, and Porch Construction
• Gardening and Landscaping
• Swimming Pool Construction and Maintenance
• Pest Control (Cockroaches, Bed Bugs, Ants)
• Home Healthcare Services (IV Drips, Nurse Visits, Doctor on Call)
• AC Repair, Maintenance, Installation, and Duct Cleaning
• Salon Services at Home (Hair, Wax, Massage, Nails, Men’s Salon)
• Plumbing, Electrical, Carpentry, and Handyman Services
• Mattress, Sofa, Carpet, and Deep Cleaning
• Laundry Services
• Moving Services.

4. Customer Obligations

• Provide the Company with accurate information regarding the Property and the required Services.
• Ensure safe and unobstructed access to the Property for the Company’s employees.
• Secure and remove any valuables or fragile items from the areas where Services will be performed.
• Provide clear instructions and specifications for the Services.
• Ensure all pets are safely contained during service provision.
• Adhere to the agreed-upon payment schedule.

5. Payment Terms

• Payment for Services shall be made as agreed upon between the Company and the Customer.
• The Company accepts payments via:
  • Hourly rate
  • Flat fee
  • Paypal
  • Stripe
  • Other agreed upon methods.
• Payment is due [specify payment schedule, e.g., upon completion, within 7 days].
• Late payments may incur a [specify late payment fee].

6. Cancellation and Rescheduling Policy

• Customers must provide [specify notice period, e.g., 24 hours] notice for cancellations or rescheduling.
• Cancellations made with less than the required notice may incur a [specify cancellation fee].
• Rescheduling is subject to the Company’s availability.

7. Liability and Insurance

• The Company shall not be liable for any damages or losses exceeding the value of the Services provided.
• The Company maintains [specify type of insurance, e.g., public liability insurance].
• The company will not be liable for damage caused by pre existing conditions of the area being worked on.

8. Service Limitations

• The Company shall not be responsible for cleaning or repairing items that are damaged or beyond repair.
• The Company shall not handle hazardous materials or perform services outside the scope of the agreed-upon Services.
• Certain extremely heavy, or dangerous items may not be able to be moved by our moving services.

9. Dispute Resolution

• Any disputes arising from this Agreement shall be resolved through amicable negotiation.
• If negotiation fails, disputes shall be resolved through [specify dispute resolution method, e.g., mediation, arbitration] in Dubai, UAE.
• All disputes will be handled under the laws of the UAE.

10. Data Protection

• The Company shall handle all Customer data in accordance with UAE data protection laws.
• Customer information will be used solely for the purpose of providing the Services.
• Customer data will not be sold to third parties.

11. Governing Law

• This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates, ¹ specifically Dubai.   1. sahajamal.com sahajamal.com

12. Access to Property

• The Customer shall provide the Company’s employees with access to the Property at the agreed-upon time.
• If the customer can not be present, a trusted representative must be present.

13. Supplies and Equipment

• Supplies and equipment may be provided by the Company or the Customer, as agreed upon.
• If the customer supplies the items, they are responsible for the quality and safety of those items.

14. Employee Conduct

• The Company’s employees shall conduct themselves professionally and respectfully at all times.
• Any complaints regarding employee conduct should be reported to the Company immediately.

15. Feedback and Complaints

• Customers are encouraged to provide feedback and complaints to the Company via [specify contact method, e.g., email, phone].
• The Company will address all feedback and complaints promptly and professionally.

16. Amendments

• This agreement may be amended with written consent from both parties.

17. Entire Agreement

• This document constitutes the entire agreement.

18. Severability

• If any provision of this agreement is deemed invalid the remaining provisions will remain in full effect.

Contact Information:

Al Burj Al Zahi Service Pro P.O.BOX: 47675, Sharjah, Dubai, UAE +971564124436